Terms &
Conditions

1. Booking and Court Use

1.1.Court bookings may be made online or in person at the club reception.

1.2.Full payment is required at the time of booking to confirm the reservation.

1.3.Booking durations and maximum number of players per court must be respected.

1.4.Late arrivals may result in reduced play time without compensation.

1.5.Courts must be vacated promptly at the end of the allocated booking session.

2. Facilities and Equipment

2.1.Players are expected to treat all equipment and facilities with care.

2.2.Any damage caused intentionally or through negligence may result in charges.

2.3.Lockers, where provided, are for temporary use only. The Club accepts no responsibility for lost or stolen items.

2.4.Parking is available for all guests at the basement of Wisma Cosway building, with fees as displayed by the relevant parking operator.

3. Code of Conduct

3.1.All players and visitors must behave in a respectful and sportsmanlike manner.

3.2.Abusive language, unsportsmanlike conduct, or inappropriate behavior will not be tolerated.

3.3.Proper padel or pickleball attire and non-marking footwear are required on court.

3.4.The club reserves the right to remove or deny access to any individual who violates these rules.

4. Coaching and Group Activities

4.1.Coaching may only be conducted by club-authorized coaches unless prior approval is granted.

4.2.Group bookings (e.g., corporate, events) must be arranged with the club in advance.

4.3.Unauthorized commercial activities on club premises are not allowed.

5. Guests and Spectators

5.1.Spectators are welcome in designated viewing areas.

5.2.Children must be supervised at all times.

5.3.All guests and visitors must follow staff instructions and club signage.

6. Safety and Liability

6.1.All guests use the courts and facilities at their own risk.

6.2.The Club is not liable for injuries, accidents, or damage to personal property.

6.3.Emergency procedures and safety notices must be followed at all times.

6.4.Any injuries or incidents must be reported immediately to club staff.

7. Operating Hours and Closures

7.1.Club opening hours are displayed on-site and online, and may be subject to change.

7.2.The Club reserves the right to close facilities for maintenance, private events, or due to adverse weather.

7.3.Where possible, notice of such closures will be provided in advance.

8. Cancellations and Refunds

8.1.Bookings may be cancelled or rescheduled at least 24 hours before the scheduled time for a full refund or credit.

8.2.Cancellations made after the cutoff time are non-refundable.

8.3.No-shows will not be refunded or credited.

8.4.In the event of weather-related or facility closures initiated by the club, a full refund or rebooking option will be offered.

8.5.Refunds, where applicable, will be issued either as credit to be used on the club's booking system or returned to the original payment method, at the discretion of the club. Refunds are made within 30 working days.

9. Personal Data and Communications

9.1.By making a booking, guests consent to the collection of basic personal and contact information for operational purposes.

9.2.Guest data will be handled in accordance with applicable privacy and data protection laws.

9.3.The Club may send relevant service-related communications (e.g., booking confirmations, schedule updates).

10. Amendments

10.1.The Club reserves the right to update these Terms and Conditions from time to time.

10.2.Any changes will be posted on the club’s website or displayed at the premises.